Coffee Bean Return & Refund Policy

Because coffee is a food product with a limited freshness and shelf life, all coffee bean sales are final and we do not accept returns or exchanges.

Once coffee has left our facility, we cannot return it to inventory or resell it, regardless of whether the bag has been opened.

Damaged, Defective, or Incorrect Orders

If your coffee arrives:

• Damaged during shipping

• With damaged or compromised packaging

• Defective or otherwise unsuitable for consumption

• Different from the product you ordered

please contact us at info@cafeunido.com as soon as possible after receiving your order.

Please include your order number, a description of the issue, and photographs of the coffee and packaging so we can evaluate the problem.

If the claim is approved, we may provide a replacement, refund, or store credit, depending on the circumstances.

Taste Preferences

We cannot provide returns, refunds, or exchanges based on personal taste preferences.

Coffee is an agricultural product, and flavor profiles can vary by origin, variety, harvest, processing method, roast, preparation method, and other factors.

Shipping Issues

If your package arrives visibly damaged, please photograph the shipping box and product before disposing of any packaging.

If an order is lost or damaged during transit, contact us at info@cafeunido.com so we can review the shipment and determine the appropriate resolution.

Final Sale Items

All coffee products, including regular-priced, promotional, discounted, limited-release, and special-edition coffees, are considered final sale, except when received damaged, defective, or incorrect.

Gift cards are also non-refundable.

Refunds

When a refund is approved for a damaged, defective, or incorrect order, it will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.

Applicable Law

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

Questions

For questions regarding damaged, defective, or incorrect orders, contact us at:

info@cafeunido.com